Frequently Asked Questions

Find answers to common questions about programs, coaching, and working together

Getting Started

Do you offer free consultations?

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Instead of free calls, I use short application forms to understand where you're at in your journey. Once submitted, I'll be in touch with next steps to see if we're the right fit.

Do you work with people outside Australia?

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Absolutely ~ my programs and coaching are available online for clients anywhere in the world.

What time zone are you in?

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I'm based in NSW, Australia (AEST/AEDT). All forms and communications are time-zone friendly.

I'm not sure which option is right for me. What should I do?

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That's totally okay ~ just complete the short form that matches your interest (program, coaching, or speaking) and I'll guide you from there.

About Programs & Coaching

What kinds of experiences do you support?

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I work with people rebuilding identity and confidence after cancer, trauma, domestic violence, burnout, redundancy, and other life-altering experiences.

How is your approach different from therapy?

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Therapy focuses on diagnosis and treatment. Coaching is future-focused, strengths-based, and centred on reclaiming your identity and self-trust. I'm a trauma-informed coach with professional and lived experience in mental health, nursing, and leadership.

Can I work with you if I'm also seeing a therapist?

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Yes ~ coaching often complements therapy. If you're in active treatment, I recommend letting your therapist know so your supports can align.

Do you diagnose or treat mental health conditions?

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No. My focus is identity reclamation and resilience coaching. If you need diagnosis or clinical treatment, I can recommend trusted professionals.

Do you offer payment plans?

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Yes ~ payment plans are available for most programs and resources.

Is everything confidential?

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Always. Your story stays with you.

Purchasing & Using Digital Products

How will I receive digital products?

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You'll get an instant email with download links (check your spam if it doesn't arrive).

Are refunds available?

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Because products are instant-access, sales are final. If there's a tech issue, I'll make sure you get your files.

Do you ship products internationally?

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Yes ~ via my print-on-demand partners.

Can I gift a product?

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Absolutely ~ just enter their details at checkout.

For Organisations, Events & Podcasts

What topics do you speak about?

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I cover resilience, identity reclamation, trauma awareness, and life after cancer or other challenges. Full list available on the Speaking & Workshops Page.

Do you offer workshops for staff and clients?

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Yes ~ workshops are available for service organisations, community groups, and corporate teams. We can tailor content to your audience.

Do you appear on podcasts or panels?

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Yes ~ I love sharing stories and insights in this format. Please use the booking form to get started.

Access & Support

Do you accommodate accessibility needs?

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Yes ~ please let me know what you need. Whether it's closed captions, alternate file formats, or something else, I'll do my best to make everything accessible.

Is there a safer space policy?

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TranquilPulse is committed to providing a space that honours every survivor's story with respect, compassion, and non-judgement.

Disclaimer

TranquilPulse programs and resources are not a substitute for professional mental health care, diagnosis, or treatment. I am not a psychologist or clinical therapist. If at any time I believe your needs exceed my scope, I'll recommend connecting with a qualified professional or crisis service.

If you can't find the answer you need, I'm here to help.

Reach out and let's connect

Contact Me Here